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Sales Terms and Conditions

Vicomsoft has been delivering quality communications software to the Macintosh and Windows community since 1982. We believe that one of the keys to our success and longevity is the relationship we've built with our customers and the communications industry at large. This page details our trading policies.

To purchase, please contact Vicomsoft.

Investment Protection

By producing scalable software, Vicomsoft offers our customers the ability to purchase the software they need, and have that software grow with them as their needs change. These changes can be adding additional users to their existing software, as in our InterGate packages.

When we refer to the number of users, this is the number of users/machines in total on your network and NOT the number of simultaneous users.

We also allow businesses flexibility as regards Operating System platforms. For example we have a flexi-license that allows users of Mac OS X and Windows 98, 2000, XP and 2003 to 'mix-and-match' against pre- agreed volumes.

Technical Support

At Vicomsoft, technical support is considered good customer service. Thus, we offer free technical support for all our customers while they are evaluating the software.

For Vicomsoft InterGate, a support and maintenance contract is available to purchase for continued support.

For Vicomsoft DHCP Server, RapidCache, FTP Client and MultiTerm, as long as the software is kept within one major revision of the latest release, we offer free technical support.

Technical Support is available via email for all our products by completing our online support form. Emails are usually answered within 24 hours. FTP Client is ONLY supported via email and no telephone support is available for this product.

Please note we offer technical support for those evaluating our products as well as for customers.

Ordering And Shipping

Ordering from Vicomsoft is easy!

We gladly accept the following methods of payment:

  • Credit Cards: VISA, MasterCard and American Express
  • Company Purchase Orders (POs) - for approved customers (payment strictly 30 days NET)
  • Company checks
Returned Merchandise

Vicomsoft strongly believes customers should be able to try software before they purchase it. To this end, we make evaluation versions of all Vicomsoft software available for download from this web site.

We highly recommend that prospective customers try before they buy. Our evaluation software is designed to let users experience configuring the software, try its features and functions and ensure that it is appropriate for their particular configuration and/or requirements. To assist, we even allow users of evaluation trial software to contact us for free technical support (see above)! If you consider that our evaluation versions are too limited to enable you to properly test the software in your environment, please contact us and we will see what we can do to assist.

RMAs are offered in the following scenarios only:

  • In the event that the software does not perform as a Vicomsoft employee said it would.
  • In the event that the software does not work at all, and after a reasonable period of time (normally one week) Vicomsoft Technical Support could not resolve the issue.

Given that we provide evaluation copies, we do NOT offer a general 30-day Sale-or-Return option.

For more information on Vicomsoft's RMA policy, or any other matter listed above, please do not hesitate to contact us.

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